On 24 September 2023, singer Taylor Swift sent the internet into overdrive when she appeared to confirm her relationship with NFL player Travis Kelce by attending a Kansas City Chiefs game with his mother.
That night, the fan account @tswifterastour tweeted a picture of Swift posing with a fan in a suite at the stadium; Swift is sat at a table with a plate of chicken and two types of sauce. The tweet, captioned ‘Taylor Swift was eating a piece of chicken with ketchup and seemingly ranch!’, has since racked up 32.9 million views.
Brands were quick to jump on the viral moment, including ranch brand Hidden Valley Ranch changing its X (formerly known as Twitter) handle to ‘Seemingly Ranch’ and teasing a line of merch to match. The Empire State Building also got involved, sharing a photo of the building lit up in red and white to commemorate Swift’s choice of sauces.
But it was Heinz Ketchup, which has sold Kranch (ketchup and ranch) since 2019 and is the official condiment supplier of Arrowhead Stadium in Kansas City, that took the buzz furthest. Two days after the tweet went viral, the food giant and its creative agency Rethink, Toronto, replied with a photo of its Kranch sauce mocked up as Heinz Ketchup & Seemingly Ranch, captioned ‘Seemingly Ranch (Heinz’s Version)’, in a reference theTaylor’s Version re-recordings of her back catalogue of albums.
The brand also posted a photo on Instagram of side-by-side pots of ranch and ketchup with the caption ‘It was seemingly ranch, but obviously it had to be Heinz #SeeminglyRanch #ItHasToBeHeinz.’ Then, on 1 October, Heinz announced on its Instagram account that it was giving away 100 limited-edition bottles of Ketchup And Seemingly Ranch. To enter the giveaway, fans were instructed to like the post, tag the person they would share it with, and use the hashtags #SeeminglyRanch, #ItHasToBeHeinz and #Sweepstakes.
Heinz then posted a photo of the Seemingly Ranch bottle held up by someone wearing a friendship bracelet that spells out Heinz (a reference to Taylor Swift’s Eras Tour) featuring Kansas City Chief fans in the background. The caption read: ‘Goes together like chicken and football. #SeeminglyRanch #ItHasToBeHeinz’.
The campaign was supported by out-of-home in New York’s Time Square and on the subway, featuring apt slogans such as 'New power couple', 'Goes together like chicken and football', and 'It’s seemingly ranch, it has to be Heinz’. The outdoor assets also included an ad truck at Sunday’s New York Jets v Kansas City Chiefs game at the Metlife Stadium (at which Swift was once again in attendance)
Results Updated 15/7/2024 : According to the agency, the campaign received 6.1 billion earned impressions – the most in the brand’s history – and a 99% positive/neutral sentiment in earned online and social coverage. The campaign resulted in $160m in earned media and the agency reported a 52,987% return on investment. There was 5x more demand for Seemingly Ranch than Heinz Ketchup and the product sold 320% faster than Kranch. Heinz was mentioned in 63% of articles covering Taylor and Travis’ relationship.
The campaign picked up a Gold Pencil in the Experiential & Immersive: Physical Products category at the 2024 One Show awards.
It also won Gold in the Social & Influencer and Direct categories at the 2024 Cannes Lions International Festival of Creativity.
Contagious Insight /
The early bird catches the worm / Although a host of brands jumped on the viral ‘seemingly ranch’ tweet, Heinz was particularly well placed to exploit the meme having sold Kranch sauce since 2019. Heinz also ran with the idea beyond a photoshopped image or a few funny tweets, which is an example of Rethink’s ‘Go then grow’ strategy, says global CCO Aaron Starkman. In a LinkedIn post promoting the campaign, he defined ‘go then grow’ as ‘a rethinkism we’re really proud of that our clients know well and are on board with’. ‘The key is, if there’s a culturally relevant moment that aligns well with the brand, you press go. No qualitative or quantitative testing. Just put out the idea you think will hit, see if people react like you think they will and if they do, start to grow in terms of scale, mediums and investment. Usually, it starts with something as simple as a social post.'
Contagious covered another recent example of the strategy for Coors Light, when the brand and Rethink created a mock-up of a Coors Light can featuring a black square in the corner, in reference to the Coors Light digital signage damaged by a foul ball at a baseball game. This freedom to act quickly allows Rethink and its clients to be culturally fluent and capitalise on viral moments to build mental availability.
In an interview with Contagious in 2021, Paul Feldwick, former global brand planning director at DDB Worldwide and author of Why Does The Pedlar Sing? spoke about the importance of the unplanned elements of creating famous brands. ‘The unplanned elements include agility, willingness to take risks, structures and cultures that enable creative responses to the unexpected, resilience and energy in the face of difficulties,’ he said.
The Taylor effect / It’s not every day that Taylor Swift is pictured with your product (albeit tenuously), and Heinz was right not to miss out on its chance at the Taylor effect. When the Empire State Building lights up in red and white to commemorate a snack you were pictured with, you know you’re influential. Whether you like it or not, there is evidence of Swift’s influence on popular culture everywhere. The mere rumour of Swift and Kelce’s romance inspired a TikTok trend of Swifties (Swift fans) annoying the football fans in their lives by claiming that Taylor Swift put (the very established and well-known) Travis Kelce ‘on the map’.
The day after Swift attended her second Kansas City Chiefs game, NBC Sports told NBC News that the ‘game drew added national attention due to the attendance of pop star Taylor Swift’ and that it was the most-watched pro football game of this season so far. Citing preliminary Nielsen data, the network identified that, compared to an average of the first three weeks of Sunday Night Football, the biggest demographic gains were among girls 12 to 17 (53%), women 18 to 24 (24%) and women older than 35 (34%).
According to Fanatics, the NFL’s official ecommerce partner for jerseys and other apparel, Swift’s appearance helped drive a 400% spike in Kelce jersey sales. Dr Marcus Collins has written in more detail about the effect – and what it teaches us about influence – in an op-ed for Forbes.