Driving school uses lessons for errands 

France's CER driving school network lets people with mobility issues hitch a ride during lessons, drives sign-ups 30%

At the beginning of 2023, the French network of driving schools CER stumbled upon an insight: the 4 million hours of driving lessons it gives per year represent many wasted potential rides, as the back seat is left unoccupied.

Working with agency BETC Paris, CER found a way to put use these empty seats to good use with The Lost Ride. The free service provides transport for those in need who would otherwise struggle to get to medical appointments, cultural outings or go shopping (including the elderly, those with mobility issues, and those that cannot afford a cab or public transport). The network of driving schools made sure that the presence of new passengers did not impact the quality of the lessons for students, as the time lost during pick up, on average five to 10 minutes, added back on at the end of the lesson.

For the first four weeks, CER tested the free carpool service in 50 driving schools and monitored its effect on driving classes and sign-ups. Its success was such that it was scaled to 450 schools in 17 French cities. At the time of writing, CER provides about 400 rides to people in need each week.

Results / According to the agency, the initiative generated over 550 million impressions across national television, radio, press and social media. Since the beginning of The Lost Ride, CER driving schools have registered 200,000 new students, a 30% increase compared to the 150,000 who were projected to sign-up. Brand awareness has surged by 1,000%. The campaign has also inspired new legislation that is under discussion to create a legal framework to extend the initiative to other driving schools around the country.

Contagious Insight 

Driving PR / When it comes to driving schools, people tend to go for the cheapest offer. The idea for CER was to reduce price sensitivity and recruit prospective students by building affinity for what the brand stands for. Speaking to Contagious, Benjamin Le Breton, creative director at BETC Paris explained the business challenge: ‘The CER driving schools operate in a market where the difference lies in who can offer the cheapest training. In a context of inflation, with rising fuel and electricity prices, the goal was to create value and brand preference beyond the price of driving lessons.’

CER achieved this by communicating the brand’s mission in action – to help people get around – and demonstrates its spirit of solidarity by doing literally that, making it stand out in a sector where brand building efforts are scarce. Really leaning into its brand purpose allowed CER to deliver impeccable brand-building work that’s distinctly PR-able. ‘By changing people’s perception of the brand and adding a sense of solidarity to these driving courses, we managed to build a “feel-good marketing story”. It seems to me that this is partly what contributed to the free media coverage and commercial success of the operation,’ said Le Breton.

Kill two birds with one stone / Transforming its driving lessons into a carpool service isn’t just good for the community, it’s helpful for the planet. Le Breton explained to us the importance of this double positioning, mid-way between solidarity and sustainability, to connect with its young target: ‘We wanted to reconnect younger generations with the older ones by creating a mobility solution: one that is both solidarity-based and free. At the same time, we wanted to find a way to reduce the ecological impact of driving lessons.’ ​​​​​​​

According to a 2022 article by the World Economic Forum, Gen Zers prefer to buy from sustainable brands. With this campaign, CER aligns itself with what its audience cares deeply about – alleviating some of the guilt they might have about the environmental costs associated with taking driving lessons by doubling them up as a driving service for those in need.



This article was downloaded from the Contagious intelligence platform. If you are not yet a member and would like access to 11,000+ campaigns, trends and interviews, email [email protected] or visit contagious.com to learn more.