Beer brand creates late-night pizza delivery service to build associations with food 

Colombian brewery, Poker, boosted brand attitudes with through-the-night pizza delivery hotline

Challenge / Colombian beer brand Poker Beer positions itself as the beer of friendship. The brand wanted to build associations between its product and food, focusing specifically on pizza. Its goals were to reach 8,000 people, increase the attribute ‘goes well with food’ by at least 12% and achieve a minimum 8% increase in the attribute ‘the beer that sets trends’.

Solution / In Colombia, nearly 95% of pizza shops close their doors at 11pm, when parties and drinking occasions are just peaking. In April, to reinforce the relationship between pizza and beer, Poker partnered with DDB Colombia, Bogotá and a number of neighbourhood pizzerias to enable people to order pizza throughout the night. 

With 70% of deliveries still made by phone, Poker redirected calls to closed pizza shops to a Poker phone line. Callers were met with the machine message, ‘Don't worry, we'll transfer your calls to the Poker line, where we have your favourite pizza and we'll deliver it with Poker.’ Callers could then order pizzas from Poker’s call centre, which were prepared in a hidden kitchen and delivered (along with cold Poker beers) by Poker’s delivery personnel.

The Pizza & Poker Call campaign lasted throughout April 2024 and was supported by radio, social media and out-of-home placements. 

Results / According to the agency, the campaign reached 20,000 people and achieved an 18% increase in the ‘goes well with food’ attribute and a 15% rise in the ‘the beer that sets trends’ attribute. Further, Poker’s partner pizza shops experienced a 30% increase in sales.

Contagious Insight 

Solve a pain point / While people can technically still order from certain pizza shops through delivery apps after 11pm, according to the brand these pizza options are not people’s preferred choices, as their favourites are closed. This inability to order the best pizza after 11pm served up the perfect moment for Poker to integrate itself into a key consumption moment and removed a layer of friction without disrupting the customer experience. The campaign created a positive mental association between Poker and pizza: when customers called up their local pizzeria and heard Poker’s forwarding message, it was followed by a positive, valuable service (pizza delivery fulfilment and cold beers) that positioned Poker as a beer that goes perfectly with pizza. The added boost to partner pizzerias’ sales made for a mutually beneficial initiative that 

Marketing in disguise / Disguised as a helpful service, this campaign was designed to feel like a normal transaction, rather than a marketing ploy. The novelty of hearing Poker’s forwarding message would make the experience memorable, but it was subtle enough to not feel like an ad. As we lay out in our Poker Beer Brand Spotlight, Poker has pulled off a lot of memorable campaigns in the name of protecting these types of drinking rituals; doing so reflects its brand purpose (being the beer of friendship) and serves its commercial objective of selling more beer. For example, when the Colombian government outlawed the consumption of alcohol in public spaces in 2017, Poker built a replica of a once-popular liquor store hangout in downtown Bogotá on private land – outside the scope of the ban – and invited neighbourhood locals to celebrate by drinking a few beers outside on the street. The anti-authoritarian action struck a chord with Colombians and positioned Poker as a defender of an important friendship ritual.



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