Green Cross Health leverages real-time DOOH to highlight the ease of Uber Eats deliveries 

Pharmacy brands use creative data and real-time DOOH ads to make Uber Eats’ pharmacy deliveries impossible to ignore

New Zealand pharmacy brands Unichem and Life Pharmacy (part of Green Cross Health, a primary healthcare provider) have partnered with Uber Eats to save customers the embarrassment of buying ‘awkward’ items such as laxatives or anti-gas pills in person.

To highlight the fact that you can get such things delivered, agency FCB Aotearoa created Awkboards, a series of digital billboards that announce whenever one of these products has been picked up by Uber Eats.

The indiscreet yellow and purple ads are powered by real-time purchase data and pop up on billboards in Lumo’s digital out-of-home network. 

Edwina Neilson, GM marketing at Green Cross Health, said: ‘We wanted to let people know that their local Unichem or Life Pharmacy can help with a range of conditions, even the more sensitive ones. And highlight the convenience of ordering through Uber Eats in a way that was not only impactful but truly unmissable. The results speak for themselves – this campaign proves that creative disruption can drive real business outcomes.’

Alan Jones and Angelo An, creative directors at FCB Aotearoa, added: ‘No one enjoys being spotted picking up haemorrhoid cream. So it’s great now another human being can do it for you. We love this idea for its cheeky and smart take on that compelling benefit.’

Results / According to the agency, since the campaign launched on 4 March 2025, sales of ‘awkward items’ through Uber Eats rose by 82%, while total sales via Uber Eats increased by 28.5%. Gastro relief products, for example, saw an uplift of 48%, while sales of condoms increased by 39% and pregnancy tests by 159%. More than 26% of these customers were brand-new to Unichem and Life Pharmacy’s Uber Eats offering.

Contagious Insight 

Set your data free / This campaign is a great example of creative data: at face value, purchase data is not all that interesting, but these OOH ads do a great job of bringing it to life by incorporating the location and real-time element and making it visually striking. Filling 90% of the yellow billboards with purple all-upper-case text like ‘CONDOMS’, ‘FUNGAL CREAM’ or ‘WART REMOVER’ makes the ads hard to miss, while the simplicity of the design makes them recognisable as a cohesive series. Knowing that someone nearby has ordered some diarrhoea pills makes the ads immediately more relevant to the viewer, while landing the message that they too can anonymously and discreetly order their pharmaceutical goods to be delivered.

Lean in / The Awkboards hit on a human truth: most people will have had to navigate an embarrassing ailment and fear the awkward interaction with the pharmacist. By saving people the embarrassment of asking for or collecting their medication, Green Cross Health is removing a barrier to seeking treatment and incentivising people to purchase its products. The Awkboards also remove some of the shame surrounding common complaints – they say that someone like you, near you, also has warts – and like them, you can order wart remover from the privacy of your own home.

Although it’s a small campaign, it has broad relevance; the delivery service is available across 600+ Unichem and Life Pharmacy products, so the campaign serves the brand as a whole – not just a single group of customers or brand carried by the pharmacy chain. 



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